COMPLAINTS POLICY

Our Customers at the heart of everything we do and making sure you’re happy with the support and coaching we give you is important to us. However, sometimes we miss the mark and if you’re not satisfied with our customer service, coaching or any other services we want to know about it. It is your feedback that helps us improve our service and avoid making the same mistake twice.

1. Contact us

If you’re unhappy with any aspect of the service you’ve had from us, then the first step is to contact me. We will aim to resolve most issues quickly and informally as soon as you get in touch. We can be contacted at via email or through the contact form on our website.

2. Taking your complaint further

If you have raised your complaint through our Customer Support team and are not satisfied with the response, you can make a formal complaint in writing to the Company Director, this should be also be emailed to us.

Please include as much information about the complaint as possible and the reason you were not satisfied with our response.

Please also include what steps you would like us to take to resolve the issue. The Company Director will then review your complaint and the responses from our team.

We will acknowledge your complaint within 2 working days and begin our investigation. We will aim to respond with a final response within 10 working days from acknowledgement. Depending on the nature of your complaint our investigation may take longer to complete. If this is the case, we will inform you and let you know when you can expect our response.